Bookings · 13/30

Booking statuses and actions

Every booking follows a flow: request → confirmed → attendance → done. The actions appear in the right-click menu, in the order of the flow.

Step by step

On a pending request: Confirm (book); if the customer asked for a time window, Suggest a time to the customer (they receive the proposal and confirm in the app); once a time is proposed, Change suggested time or Confirm now.
On a confirmed booking: Ask for attendance confirmation (the customer gets a request), Mark attendance (or Remove attendance), Completed when the service is done, or No-show.
With the loyalty card on, a confirmed or completed booking offers Give a stamp (and Remove the stamp).
On a request or a confirmed booking you can Cancel: add a reason (optional) and the customer is told.
View log shows the history of everything that happened to that booking.

Tips

Attendance confirmed by the customer is not the same as the status: it confirms the customer is coming, not that the service was done.
When you mark a booking as done, the customer receives a review request.

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